“Prior to enrolling with Genex Tutor Academy, we urge you to carefully review the terms and conditions outlined here. Our primary function is to match tutors, teachers, and resources with students, parents, or clients. While we are committed to addressing any reported complaints or issues promptly, we cannot be held accountable for the actions of individuals. Our responsibility lies in offering a platform and essential services to aid students, parents, or clients in connecting with suitable tutors, teachers, or resources tailored to their needs.”
“To join Genex Tutor Academy, unregistered tutors and teachers, need to complete our application process. Once approved, you’ll gain access to verified teaching opportunities and content writing assignments. Official registration is solely handled by the Genex group admin. Registration cannot be completed through an email or social media channels. We offer a single registration package with specific benefits and a fee. Payment verification is necessary for completing registration. Our verification team reviews your qualifications and preferences to create a detailed
“Introductory Session & Trial/Demo Class:
– Tutors, teachers, or resources must provide a free two-day introductory session and demo for the student/parent/client.
– Home tutors may need to travel to the student’s/parent’s/client’s location for this.
– The student/parent/client has the right to hire or dismiss the tutor/teacher/resource based on their needs and satisfaction with the session/demo.
– The session/demo timing typically matches the posted assignment schedule; any changes will be communicated beforehand.
– Sessions/demos should last at least one hour, and tutors/teachers/resources are encouraged to prepare adequately and demonstrate good communication skills.
– Contact details should remain confidential, and discussions should be strictly academic.
– Female tutors/teachers/resources are advised to attend sessions/demos with a guardian.
– Personal topics should be avoided, maintaining a formal relationship with clear boundaries.
– Any changes to assignment details should be promptly communicated to the company for updating records.
– Direct contact between tutors/teachers/resources and students/parents/clients is not permitted, and the company is not responsible for any such communication.
– Requests for additional allowances should be directed to the company for review and approval.
– Absences or lateness must be justified with proof in case of emergencies.
– Honest reviews of students/parents/clients should be provided to the company for record-keeping.”
“At Genex Tutor Academy, we respect the autonomy of students, parents, and clients in selecting tutors, teachers, or resources. It’s entirely their decision whom they choose to shortlist for an introductory session/demo. Students/parents/clients can shortlist multiple tutors/teachers/resources for this purpose. We encourage them to conduct the session/demo as per the agreed date and time. In case of emergencies, students/parents/clients should promptly inform us for rescheduling. If rescheduling is required on the same day, notification should be given at least 2-3 hours in advance. However, if a session is canceled or rescheduled more than three times, a fee ranging from PKR 1000 to 5000 may be charged for subsequent sessions, depending on the decision of the tutor/teacher/resource and the company’s authority.”
“At Genex Tutor Academy, tutors, teachers, or resources have the option to decline a tuition or assignment during the two-day introductory session/demo period. If they decide to reject or dismiss an application after this period and are selected by the student/parent/client, they must fulfill the agreed-upon time frame or at least complete the first month. Profiles of all applicant tutors/teachers/resources are shared with students/parents/clients, and once added to the recommendation list, applications cannot be withdrawn unless certain conditions are met. Tutors/teachers/resources may only withdraw their application or reject an assignment if the payout is finalized, if there are changes to the requirements that they cannot accommodate, if they find the teaching atmosphere uncomfortable, or if they encounter rude or inappropriate behavior from the student/parent/client. Decisions must be made promptly and cannot be changed once communicated to the company.”
“At Genex Tutor Academy, we uphold a code of conduct for tutors, teachers, and resources regarding their behavioral approach:
– Tutors/teachers/resources are expected to be punctual to ensure the continuity of tuition/assignments. Absences should be communicated promptly, and make-up classes arranged in case of emergencies.
– Physical harm or any form of violence towards students is strictly prohibited, even with parental consent.
– Discussions should be limited to academic matters, avoiding any irrelevant topics.
– A formal relationship should be maintained with students/parents/clients, prohibiting personal discussions outside academics.
– Any complaints will be addressed promptly, and strict actions will be taken if necessary.
– Communication between tutors/teachers/resources and students/parents/clients, as well as with company representatives, should be respectful and courteous, with no tolerance for rude behavior or the use of foul language.”
At Genex Tutor Academy, we facilitate content writing, freelance work, and assignments with the following guidelines:
– Assignments paying PKR 5000 or more are considered formal tuition/assignments. Those paying less are treated as bonus tasks.
– Some assignments may not have predefined payouts and will be open for bidding. Tutors/teachers/resources can submit proposals including hourly rates, cover letters, answers to screening questions, and relevant work samples.
– For assignments with predefined payouts, details will be shared in the registered group, and interested tutors/teachers/resources meeting prerequisites can apply.
– Once a bid or proposal is submitted, no changes can be made.
– The company charges a 15%-25% commission on total payouts, defined by dealing authority.
– Work begins upon receiving final acknowledgment notification from the company post-deal confirmation and payment.
– Deadlines are defined by the company, and submissions must meet set requirements.
– Quality assurance is ensured before forwarding assignments; revisions may be requested for minor changes.
– Personal details should not be included in drafts.
– Students/parents/clients should provide detailed requirements upfront; changes may affect payout.
– Refunds for unsatisfactory work are transferred to the e-wallet for future use.
– The e-wallet system securely holds funds for future transactions within the company, allowing flexibility for future services.
Genex Tutor Academy sets forth the following guidelines for students/parents/clients:
– Students must be 18 or older to directly use our services; otherwise, parents/guardians should contact us.
– Complete details must be provided to our representatives; incomplete information may lead to processing issues.
– All requirements and pertinent information should be provided before scheduling the introductory session/demo.
– Changes to requirements after scheduling may not be negotiable; it’s advised to finalize details beforehand.
– Introductory sessions/demos should be conducted as scheduled; rescheduling requires timely notification.
– Providing an ideal studying atmosphere is encouraged to facilitate effective teaching.
– Thorough introductory sessions/demos help in selecting the right tutor/teacher/resource.
– Direct contact between students/parents/clients and tutors/teachers/resources without notifying us is prohibited.
– Our help desk is available for assistance, but resolution of complaints is discretionary.
– We act as a connecting platform; neither tutors/teachers/resources nor students/parents/clients represent us.
– We ensure secure, timely payment processing for the first month; thereafter, continuity depends on mutual understanding.
Payments & Commission Percentage:
– Students/parents/clients are required to make payments for tuitions/assignments to the company, which will then be disbursed to the tutors/teachers/resources.
– Bank account details for transactions will be provided by our representatives.
– Payments should not be made directly to tutors/teachers/resources unless instructed by the company.
– Tutors/teachers/resources cannot request direct payments unless authorized by the company.
– Initially, tuition fees must be paid directly to the company’s bank account in the first month.
– Subsequent payments may be made directly to the tutor/teacher/resource.
– Tuition fees must be settled within the first seven business days once the assignment is confirmed.
– While non-refundable, fees may be transferable in exceptional circumstances, subject to the company’s decision.
– Registration fees are non-refundable and non-transferable.
– A commission is charged by the company in the first month based on the tuition fee amount.
– For tuition fees less than PKR25000, a 50%-60% commission is charged in the first month.
– For tuition fees of PKR25000 or more, a 60% commission is charged in the first month.
– If the tuition duration is 45 days or less, a commission of 20%-40% is applied based on the duration.
– All details of the tuition/assignment are communicated to tutors/teachers/resources before confirmation.
